I can’t help but wonder whether you’re having any problems with other things you’re trying to download from the Microsoft Store? I gave a good look at the screen capture that you so thoughtfully attached with your question, and noted that it said “Code: 0x80070057” under the error message.
But all my ruminations over HP’s business model aren’t really getting your question answered. The whole experience has made me feel more like a sheep than the owner of an all-in-one printing device. But beyond offering support to the device in its role as a printer/scanner/fax machine, this software also has the role as ad server for HP ink and toner, and has links to online collections of printable items, all designed to get you to use more and more ink. If yours is like mine it also has ports for multiple types of media, including SD/MMC, and USB thumb drives. It is also a flatbed scanner, and a fax machine, and a network-connected device.
On the one hand, I can understand perhaps needing an app, because the device is not just a printer. I have long been of the opinion that there is a rather large difference between what the device “needs” to do its job, which would be lightweight, simple drivers, and the massively bloated, multi-hundred-megabyte application that HP ropes you into installing. I’ve been using HP Print & Scan Doctor to determine the best fix and it takes me back to downloading HP Smart, and I strike out again! Any suggestions?Īnswer: I own a pair of even older HP Officejet 8600-series printers, Peter, so I know exactly what you’re talking about. However, when attempting to update printer drivers (my printer is an aging but still going strong HP Officejet Pro 8710), I found the HP Smart app that HP now requires for the update will not download/install from the Microsoft store. Question: I recently upgraded my home office PC to a Windows 11 machine (Dell XPS 8950). Jeff Werner is a software engineer and has been writing this column since 2007.
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